March 2012
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A Study in Excellent Customer Service: Amazon
About half an hour after I submitted a complaint about a shipment gone wrong, Amazon replied not only with a credit but also with a personal response that acknowledged the emotional aspects of the situation. I believe it’s worth acknowledging situations in which I receive excellent customer service just as much as issuing warnings about negative experiences. Here’s the response I...
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February 2012
37 posts
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Carl Jung's Five Key Elements to Happiness →
(via Gretchen Rubin’s The Happiness Project Blog)
Good physical and mental health.
Good personal and intimate relationships, such as those of marriage, the family, and friendships.
The faculty for perceiving beauty in art and nature.
Reasonable standards of living and satisfactory work.
A philosophic or religious point of view capable of coping successfully with the vicissitudes of...
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